Assistant - fluent english

Descrizione:

Primary language school seeks an assistant fluent in English to join their staff.

Job Description:

Assure maximum satisfaction of our internal and external customers by managing their expectations to achieve the objective of creating long-staying, loyal customers. Handle day-to-day Learning Center operations and perform administrative functions. Support retention and acquisition sales functions and tracks marketing activities.

Responsabilities:

• Ensuring delivery by organizing the scheduling of lessons in the lesson planning system
• Provide customer support handling customer schedules, and cancellations
• Manage teacher availabilities in the planning system and communicate schedules to the instructors
• Boosting and follow-up of lessons to ensure timely delivery
• Actively encourage customer re-enrolments
• Actively contribute to improve processes and strategic scheduling
• Handle incoming customer inquiries, calls and client conversations
• Maintain positive customer relations and ensure customer satisfaction
• Ensure optimal Language Center appearance
• External and internal customer service
• Enter and manage customer information in CRM systems
• Order course materials and oversee the material inventory
• Support the Learning Cycle, related reports, and certificates
• Prepare for teacher payroll and monthly closing
• Support the administration team
• Carry out additional responsibilities to support the Language Center as assigned by supervisor and Language Center Director

Requisiti:

Milano

Tempo determinato 1 anno + indeterminato

Condividi: